COVID-19 Shipping Impacts
We are still shipping goods as per normal but you may notice that the estimated shipping times are longer than normal. These are a guideline to allow for some unexpected delays. Due to the COVID-19 situation, we have just been advised by logistics that the (non-express) Registered airmail shipping option - SZ post will now take 20-30 days to arrive. We advise customers who wish to receive products in a timely manner to select DHL or FedEx shipping options.
General Shipping Info
1.Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided, please notify us of any address change before your order is marked "Processing" to avoid parcel loss.
2.Please contact our customer service staff immediately if you need to cancel or altered an order. Once your order has reached "processing" status, it can no longer be canceled or altered in any way. To avoid complications, please recheck your shopping cart before checkout.
3.We can ship all in-stock orders in 1-3 business days as your order has been confirmed.
4.All items are inspected before dispatch and are carefully hand-packed.
5.With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
We offer Registered Air Mail and competitively priced DHL/FedEx shipping service.
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $200. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibility for the possible loss.
1.Registered Air Mail (SZ-post)
Due to the COVID-19 situation, we have just been advised by logistics that SZ post will now take up to 20-30 days to arrive.
Normal Orders (shipping from HK): US/GB/DE/AU POST, Singapore Post.
*US/GB/DE/AU Post includes the available country as United States, United Kingdom, Germany and Australia. EU Post includes 30 countries in Europe.
*Limiting for battery, includes pure battery and battery used products.
It normally takes 7 to 20 working days, Singapore Post is 15 to 30 working days, to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, customs etc. We can't guarantee a rapid delivery but will work efficiently to ship your package from our end.
You can track your package in the following websites:
When your package arrives at local customs, customs clearance might take 5-7 working days without any update on tracking information. If your order is notified as "Traceable" for 30 working days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case. Shipping duration not guaranteed, import duties excluded.
DHL:3-7 working days not guaranteed, tracked, import duties excluded.
FedEx:5-7 working days not guaranteed, tracked, import duties excluded.
Customs, Duties and Taxes
You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. Please comment while you are placing order about the requirements, we will support as much as possible.
1.Pending: Your order is submitted to us but without checkout.
2.Confirmed: Your order is accepted by us.
3.Processing: Your order is under Processing.
4.Shipped: Your order is collected for assignment by the forwarder.
5.Traceable: Tracking information for your order is available.
6.Canceled: Your order is canceled.
Please note that it normally takes 1-2 working days (DHL/FEDEX) or 7-10 working days(SZ post) for the order status to change from "Shipped" to "Traceable", since we need some time to collect the tracking information from the forwarder and upload it to our system.